UPDATE: Royal Mail – One foot in the grave?

Minutes after posting my last blog venting my fury at Royal Mail’s disgraceful service, I sent a formal complaint to them via the ‘customer services’ page of their website. This is the auto-response I received:

I am livid. Not only are their staff incapable of independent thought, and their policies riddled with inconsistencies, their customer services email address – provided via a form on their webpage – doesn’t even deliver emails! They are an embarrassment.

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